Direct Debit Guarantee

• The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit The National Memorial Arboretum will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request The National Memorial Arboretum to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit, by The National Memorial Arboretum or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
• If you receive a refund you are not entitled to, you must pay it back when The National Memorial Arboretum asks you to.
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify The National Memorial Arboretum.

Our Data Protection Policy

It is The National Memorial Arboretum's long standing policy not to pass your details to non associated companies. The National Memorial Arboretum is registered under the Data Protection Act 1998, registration no. Z9099093. Information on the use of personal data by The National Memorial Arboretum is available from The National Memorial Arboretum, Croxall Road, Alrewas, Staffordshire DE13 7AR. Registered Charity No. 1043992.